Install an AI support agent that stays focused on your store.

Servily turns approved website content into an ecommerce customer-support assistant. It answers product, order, delivery, return and refund questions, then hands complex conversations to your team.

Install the Widget

After you sign in and complete onboarding, open Launch in your Servily workspace. Copy the unique code and paste it before the closing </body> tag on every page where you want the Widget to appear.

<script async src="https://servily.app/servily-widget.js" data-site-key="YOUR_SITE_KEY"></script>

1. 1Connect a public HTTPS websiteEnter the ecommerce site you want Servily to learn from.
2. 2Allow the exact website originIn Launch → Allowed website domains, add for example https://yourstore.com.
3. 3Copy your unique site keyUse the code from your workspace only. Do not reuse keys from another workspace.
4. 4Publish and check installationUse Launch → Check installation to confirm the Widget appears on your homepage.

Configure your assistant

Use Knowledge to review approved store sources. Use Widget to choose your brand name, welcome message, primary colour, virtual-assistant name and avatar. The assistant only answers using approved store and website information.

Safety and access

• General writing, coding, medical, legal, financial and unrelated questions are redirected instead of answered.
• Prompt-injection and credential-disclosure attempts are blocked.
• Widgets only work on approved HTTPS origins and use short-lived browser sessions.
• Obvious spam and configured sensitive terms can be blocked in Security & operations.

Human handoff

Visitors can choose Talk to our team. Sensitive after-sales requests such as refunds, returns, exchanges, cancellations, address changes and chargebacks are prioritised for human review. Team members reply from Inbox using their selected support name and avatar.